Privacy Policy

Last Updated: March 27, 2025

1. Introduction

At ThinkNeural.ai, we are committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, process, store, and disclose your information when you use our agentic AI solutions, visit our website (www.thinkneural.ai), or interact with our services (collectively, the "Services"). Our Services provide businesses in India and beyond with advanced AI-driven solutions to enhance productivity, decision-making, and operational efficiency.

This Privacy Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. By using our Services, you consent to the practices described herein. If you do not agree, please refrain from using our Services.

2. Information We Collect

We collect information to deliver and improve our Services. Under the DPDP Act, "personal data" refers to any data about an individual who is identifiable. The types of information we may collect include:

a. Information You Provide to Us

• Personal Data: Name, email address, phone number, or company details when you register for our Services, request a demo, or contact us.
• Business Data: Data provided by you or your organization to enable our AI solutions, such as operational data, customer information, or other inputs required for our agentic AI to function effectively.
• Account Information: Login credentials, preferences, and settings when you create an account.

b. Information Collected Automatically

• Usage Data: Details of your interaction with our Services, such as IP address, browser type, device information, pages visited, and timestamps.
• Cookies and Similar Technologies: We use cookies and tracking tools to enhance user experience and analyze usage, with your consent where required under applicable law.

c. Information from Third Parties

• Partner Data: Information shared by business partners or clients integrating our AI solutions, subject to lawful agreements.
• Publicly Available Data: Data from public sources used to improve our AI models, processed in compliance with the DPDP Act.

3. Lawful Basis for Processing

We process your personal data based on the following grounds under the DPDP Act:

• Consent: Where you have provided explicit consent (e.g., for marketing communications or data processing).
• Legitimate Purpose: For delivering our Services, improving AI functionality, or fulfilling contractual obligations with your organization.
• Legal Obligation: To comply with Indian laws or regulatory requirements.

4. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Services: Deliver agentic AI solutions, process inputs, generate outputs, and enhance functionality.
• To Communicate: Respond to inquiries, provide support, and send updates or promotional materials (with your consent).
• To Train Our AI: Use anonymized or aggregated data to refine our algorithms, ensuring compliance with data minimization principles.
• To Ensure Security: Protect against unauthorized access, fraud, or misuse of our Services.
• To Comply with Laws: Meet obligations under the DPDP Act or other Indian regulations.

5. How We Share Your Information

We do not sell your personal data. We may share it under the following circumstances:

• With Data Fiduciaries/Processors: Third-party vendors (e.g., cloud providers, analytics services) acting on our behalf, bound by data protection agreements as per the DPDP Act.
• With Business Partners: To deliver AI solutions to your organization, with your consent or as part of a contract.
• For Legal Compliance: To respond to lawful requests from government authorities or courts in India.
• In Business Transfers: During a merger, acquisition, or asset sale, with safeguards to protect your data.

6. Data Security

We implement reasonable security safeguards as mandated by the DPDP Act to protect your personal data from unauthorized access, loss, or alteration. These measures include encryption, access controls, and regular security assessments. However, no system is entirely immune to risks, and we encourage you to report any concerns immediately.

7. Your Rights Under the DPDP Act

As a "Data Principal" under the DPDP Act, you have the following rights regarding your personal data:

• Right to Confirmation and Access: Confirm whether we process your data and request details or a copy of it.
• Right to Correction: Update or correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal or contractual retention requirements.
• Right to Data Portability: Receive your data in a structured format, where feasible.
• Right to Withdraw Consent: Revoke consent for processing at any time, where consent is the basis for processing.
• Right to Nominate: Designate a nominee to exercise your rights in case of incapacity or death.

To exercise these rights, contact our Data Protection Officer (details below). We will respond within the timelines prescribed by the DPDP Act.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (e.g., tax or business laws), or resolve disputes. Business data provided for AI processing is retained as per our agreement with your organization or as specified by you, after which it is securely deleted or anonymized.

9. Cross-Border Data Transfers

Your data may be stored or processed outside India (e.g., on cloud servers in the United States) to deliver our Services. We ensure such transfers comply with the DPDP Act, including obtaining your consent where required or ensuring the recipient country provides adequate data protection as per Indian government guidelines.

10. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You may manage these through your browser settings. Where required by law, we will seek your consent before deploying non-essential cookies.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age, as defined under Indian law. We do not knowingly collect personal data from minors. If we become aware of such data, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the "Last Updated" date revised. For material changes, we will notify you via email or through our Services, as required by the DPDP Act.

13. Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy and the DPDP Act. For inquiries, requests, or grievances, contact:

If unsatisfied with our response, you may approach the Data Protection Board of India once established under the DPDP Act.

14. Contact Us

For questions about this Privacy Policy or our data practices, reach out to: